DrFirst is currently operational as of .
DrFirst is a productivity platform. Monitor DrFirst status, outages, incidents, and uptime history on Netbeep.
Real-time status monitoring for DrFirst. View live component status, active incidents, scheduled maintenance, and uptime history.
Components (60)
E-Prescribing Desktop Region 1 (Rcopia)
Backline
EPCS IDP (Experian/ID.me)
DrFirst US Help Center
SmartAllergy
Electronic Prior Authorization (ePA)
Medical - Eligibility/Benefits Verification(BV)
iPrescribe Help Center
PDMP
DrFirst US Strategic & Premier Phone Support
E-Prescribing Desktop Region 2 (Rcopia)
SmartDrug
Canada
Medication History (MedHx) Canada
Price Transparency (mBC)
Medical - Batch Eligibility
iPrescribe Callback Support
E-Prescribing Desktop Region 3 (Rcopia)
Electronic Prescribing for Controlled Substances (EPCS)
SmartPharmacy
SmartSig (Canada)
DrFirst US Live Messaging/Chat
Medical - Patient Financial Responsibility(PFR)
iPrescribe Live Messaging/Chat
Eligibility - Pharmacy Benefits
Huddle
E-Prescribing Desktop Region 4 (Rcopia)
Pharmacy Network - Prescribing
System Migrations (SmartProcessor)
SmartScan (Canada)
Medical - Prior Auth Requirements(PAR)
E-Prescribing Mobile (iPrescribe)
E-Prescribing Desktop Region 5 (Rcopia)
SmartScan
Pharmacy Network - Medication History (US)
Medical - Prior Auth Submission(PAS)
InfinID
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
SmartSig
3rd Party Service: Drug Information System (BC)
Medical - PA Status Dashboard
Medication History (MedHx)
SmartSwitch
3rd Party Service: Pharmacy Network - Medication History (Canada)
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Electronic Prior Authorization (Myndshft)
Pharmacy - Pharmacy Prior Authorization
Prescription Renewals (SmartRenewal)
Population Risk Management (PRM)
Pharmacy - Eligibility/Benefits Verification
Total Benefits (Provider Solutions)
E-Prescribing Desktop (Rcopia)
Prescription Engagement (RxInform)
Prescription Routing (Gadget)
DrFirst Universal Login (IDaaS)
SFTP Services
SmartSuite
DrFirst US Support Services
iPrescribe Support Services
Third-Party Vendor Services
Active Incidents
No active incidents. DrFirst is operating normally.
Past Incidents (last 3 days)
View full history →No past incidents in the last 3 days.
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 3, 2026, 9:50 PM ET
Scheduled · <1m ago · Sun, Oct 4, 1:45 AM UTC (1:45 AM UTC)
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 4, 2026, 6:15 AM ET
Scheduled · <1m ago · Sun, Oct 4, 10:15 AM UTC (10:15 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – Canada Smart – October 05, 2026, 10:00 PM ET
Scheduled · <1m ago · Tue, Oct 6, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – Smart – October 06, 2026, 10:00 PM ET
Scheduled · <1m ago · Wed, Oct 7, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – October 07, 2026, 8:00 PM ET
Scheduled · <1m ago · Thu, Oct 8, 12:00 AM UTC (12:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – Canada MedHx – October 07, 2026, 10:00 PM ET
Scheduled · <1m ago · Thu, Oct 8, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - October 8, 2026, 2:00 AM ET
Scheduled · <1m ago · Thu, Oct 8, 6:00 AM UTC (6:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – Medication History (MedHx) – October 08, 2026, 10:00 PM ET
Scheduled · <1m ago · Fri, Oct 9, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification - Scheduled Network Maintenance - October 9, 2026, 8:00 PM ET
Scheduled · <1m ago · Sat, Oct 10, 12:00 AM UTC (12:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe) – October 12, 2026, 10:00 PM ET
Scheduled · <1m ago · Tue, Oct 13, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – October 13, 2026, 10:00 PM ET
Scheduled · <1m ago · Wed, Oct 14, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – EIP – October 14, 2026, 10:00 PM ET
Scheduled · <1m ago · Thu, Oct 15, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe/Peerson) – October 19, 2026, 10:00 PM ET
Scheduled · <1m ago · Tue, Oct 20, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET
Scheduled · <1m ago · Wed, Oct 21, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET
Scheduled · <1m ago · Wed, Oct 21, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification - Scheduled System Maintenance - Production - October 22nd, 10:00 PM ET
Scheduled · <1m ago · Fri, Oct 23, 2:00 AM UTC (2:00 AM UTC)
DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET
Scheduled · <1m ago · Thu, Oct 29, 11:00 PM UTC (11:00 PM UTC)
DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - November 1, 2026 - 11:59 PM
Scheduled · <1m ago · Mon, Nov 2, 4:45 AM UTC (4:45 AM UTC)
DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET
Scheduled · <1m ago · Fri, Nov 6, 12:00 AM UTC (12:00 AM UTC)